FAQs
Please browse the topics below to find what you are looking for.
No, you may just checkout as a guest. However, it is highly recommended to register with us for a faster checkout in future and we will send you the latest promotions and new products launch.
Placing an order on our website is simple! Find an item you want. Enter the quantity, then click the "Add to Cart" button. When you are ready to finalize you order, click "Go To Cart", then follow the step by step to check out as guest or login in as a member to proceed checkout. Please feel free to contact us at +(852) 8101-1001 or email CUSTOMER SERVICE if you have any further inquiry. Our customer service team is available on Monday to Friday, 11:00am-19:00pm (except public holidays).
Stock availability will be shown on our website, and whilst while we endeavour to ensure items are always available, there may be times when items will be out of stock. We will send you an out of stock email or SMS notification if your order was confirmed. Customer can select to exchange same value available item, or cancel and refund the item, we will proceed to refund you via the original payment method except COD if refunded by Store Credit as default.
Unfortunately, you can't cancel or amend the order once payment has been confirmed. Therefore, please double check on your order contents and price before click "Complete Order".
We want to sort out any issues with the wrong or faulty item straightaway.
Please read our Return & Exchange page for details and contact our Customer Service with the order number, the wrong or faulty item’s name, the pictures and a description of the wrong or faulty item. We'll get back to you as soon as possible and sort out your issues as quickly as we can.
Please visit our Payment Method page for details.
Simply key in the coupon code at the field Coupon Code and click “GO” in your Shopping Cart page before proceeding on to check out.
Please note that your orders will be cancelled automatically without prior warning if payment is not made within 5 days.
Yes, soldsimple.com uses the PayPal secure payment processing system to handle our online transactions because we believe it gives you the best security. PayPal place great emphasis on guarding your personal and financial data. PayPal employ SSL technologies and a series of security procedures to protect your information and enable secured online shopping. PayPal will never reveal to the sellers or stores your financial data, such as credit card and accounts numbers. You are also protected from any unauthorized transaction. For more details, please visit PayPal.